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Custom Logo's for created tenants In Ca Service Desk Manager

  • 1.  Custom Logo's for created tenants In Ca Service Desk Manager

    Posted 01-15-2018 06:22 AM

    Hi Communities

     

    Hope all you guys and ladies had great holiday and hope is awesome Year further.

     

    Just Question why is it a issue to populate Custom Logo's in the (CA\SDM\site\mods\www\wwwroot\img) - Which is the mods directory. When you populate the image on the tenants and select this root, It doesn't display the image.

    But if you copy the images on bofcg (CA\SDM\bopcfg\www\wwwroot\img) side it works. Which is wrong, because it custom logo's :

     

    The file is JPG and the correct size and format sorry i'm asking this, it's been issue every since 12.7 Service desk. We now 14.1 and uprading to 17.1 and we would like the Companies logo's to be in the mods directory.

     

    We do not want to leave custom logo's in Bopcfg side.

     

    Any body that can give advise on this or if have doc how make them display in mod side would be nice.

     

    Thanks

     

    Edgar Louw.



  • 2.  Re: Custom Tenant Logo's In Ca Service Desk Manager

    Posted 01-16-2018 09:16 AM

    Hi Edgar,

    Are you saying that when you set up multi-tenancy, and you select an image for each tenant and upload it, the system is putting those images in the bopcfg and not the site mods directory?

    Jon



  • 3.  Re: Custom Tenant Logo's In Ca Service Desk Manager

    Posted 01-17-2018 12:53 AM

    Hi Jon

     

    Sorry for late reply when we put them in the mods folder which is this one (CA\SDM\site\mods\www\wwwroot\img) when you link them through the tenant that we build it doesn't pick up the image. But as soon as we put the images on the Bopcfg side in a folder and call them again from that directory, they work. Not sure why, because we do not want them in the Bopcfg.

     

    Regards

     

    Edgar Louw



  • 4.  Re: Custom Tenant Logo's In Ca Service Desk Manager

    Broadcom Employee
    Posted 01-16-2018 02:18 PM

    Edgar, please open a Support case to get to the bottom of this. Leaving customization in \bopcfg is not a good thing. Thanks _Chi



  • 5.  Re: Custom Tenant Logo's In Ca Service Desk Manager

    Broadcom Employee
    Posted 01-16-2018 02:53 PM

    Edgar, this could relate to USD3188 "WIN-TENANT LOGO NOT VISIBLE ON CUSTOMIZE SCOREBOARD". So really we should have some Support case to port the fix from 12.9 to 17. There is a fix for 12.9 but none for 12.7/14.1/17.x yet. Thanks _Chi



  • 6.  Re: Custom Tenant Logo's In Ca Service Desk Manager

    Posted 01-17-2018 01:01 AM

    Hi Chi

     

    Will have to log this with support, we dot want it in BOpCFG but the support that did first upgrade from 12 to 14 did it that way as there was issues with calling the image when you attach a logo pers tenant. I will try and find that USD ticket you refering to.

     

    thanks

     

    Edgar Louw



  • 7.  Re: Custom Tenant Logo's In Ca Service Desk Manager

    Broadcom Employee
    Posted 01-17-2018 10:05 AM

    Thanks Edgar.

     

    Please provide the CA Support case #.



  • 8.  Re: Custom Logo's for created tenants In Ca Service Desk Manager

    Posted 01-18-2018 12:22 AM

    Hi Paul

     

    Where Doing  POC for 17.1 upgrade from 14.1. We will raise it this problem with CA as a fault as we testing if the upgrade method method before doing it live and we picked up that issue We will report it to the developers. We part of the beta testing.

     

    Regards Edgar

     

    This can be closed. This question I posted Or should we keep you guys up to date, if we get something for it like a fix.



  • 9.  Re: Custom Tenant Logo's In Ca Service Desk Manager

    Broadcom Employee
    Posted 01-16-2018 03:23 PM

    Hello,

     

    We suggest creating a ticket to go over how you are configuring the logos and imagery.  

     

    Please include also what specific changes have you made to get custom logos configured per tenant and what files you copied/replaced in bopcfg,  

     

    I would also ask if you could confirm if you are following these instructions to configure the logos per tenant:

    Customize the Brand Logo - CA Service Management - 14.1 - CA Technologies Documentation 



  • 10.  Re: Custom Tenant Logo's In Ca Service Desk Manager

    Posted 01-17-2018 12:58 AM

    Hi David

     

    Thanks for the reply, I will have to log a call with CA then. Thanks for the branding doc.

     

    thanks

     

    Edgar Louw.