How does authentication / login work within Service Catalog and Unified Self Service?
Would login accounts have to be created and managed within SDM, SC and/or USS?
Would customers (vendors) outside our network be able to select services and start a request ticket from Service Catalog?
A user would have to exist on all 3 systems and have the same login for the integrations to work properly.
Good Morning Katherine. All products, SC, USS and SDM, need to be configured against the same mdb database. Both SC and USS use/need EEM (where EEM can be configured for LDAP) for their login process.A user must exist in:- SC/Admin/Users- The mdb database in the ca_contact table- EEM/Manage Identities It is possible to access the SC and USS and SDM systems from outside the network.When needed, there is also a Mobile App possibility to gain access outside the network. Kind regards, Louis van Amelsfort.
Please advise if the answers provided by Anthony and Louis answer your question regarding Service Catalog and USS.
Thanks everyone, the information you provided is exactly what I needed to know.