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Service Catalog - Adding a note after request is completed - possible to deactivate?

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  • 1.  Service Catalog - Adding a note after request is completed - possible to deactivate?

    Posted 08-29-2017 03:31 AM

    Hi all. 

     

    I have a question about the notes function in Service Catalog 14.1. 

     

    This is a nice feature for active requests, however, I'm curious if it's possible to deactivate the function for requests that are finished. (Status 2)

     

    A note that is added to a finished request linked to a ticket in SDM (Where notes and attachments are synchronized) won't be of much use to the analysts working in SDM, when the request and the ticket is closed, as we see it. 

     

    I tried to change some settings in the Catalog configuration, "Edit finished/completed requests" and set it to "No", but this setting does not seem to apply to attachments and notes. 

     

    Is there a way to control this?

     

    Thanks,

    Karolin 



  • 2.  Re: Service Catalog - Adding a note after request is completed - possible to deactivate?
    Best Answer

    Broadcom Employee
    Posted 08-29-2017 04:00 AM

    Good Morning Karolin.
     
    Thanks for raising this question.
    And you are correct in saying 'it would be good to de-activate when a request is completed'.
     
    For this feature, to possibly being implemented in a future release of the product, an Idea has been added.
     
    Please check on thread https://communities.ca.com/ideas/235731818 with title: Disable Notes and Attachs after a complete state
     
    And then vote-up for this idea in there.
     
    Thanks in advance for your effort on this.
    Kind regards, Louis van Amelsfort.



  • 3.  Re: Service Catalog - Adding a note after request is completed - possible to deactivate?

    Posted 08-29-2017 08:09 AM

    Thank you Louis!