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Configuring SMTP TLS with Office 365

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  • 1.  Configuring SMTP TLS with Office 365

    Posted 03-27-2018 06:17 PM

    Hi Guys,

     

    I'm trying to configure SMTP on CA Service Desk 12.9 with TLS to connect on Office 365. I saw many articles about relay, but I think its possible a direct connection, am I right?

    My conf as is:

     

     

     

    I'm wondering why I need this ca_cert_path because when I configure the same Connection on CA Process Management, no certificate is required and it works.

    Can some one could help me?

     

    Regards,

     

    Jorge Arcanjo de Souza



  • 2.  Re: Configuring SMTP TLS with Office 365
    Best Answer

    Posted 03-28-2018 08:22 AM


  • 3.  Re: Configuring SMTP TLS with Office 365

    Posted 03-28-2018 03:45 PM

    Hi Cris,

     

    Thanks for the docs!

    I just to add one more:

    Service Desk Outgoing Email Using Office 365 - CA Knowledge 

    And finally there is a catch for me: at least on CA Service Desk 12.9 the email engine doesn't work with secure ports (like 993 or 587), so instead I need to use 25 port and works fine.

     

    Regards,

     

    Jorge Arcanjo de Souza



  • 4.  Re: Configuring SMTP TLS with Office 365

    Posted 03-28-2018 09:13 AM

    CA PAM uses the Java's built-in CA Certificate Authority list, whereas CA SDM does not have such list available, hence the needed configuration.



  • 5.  Re: Configuring SMTP TLS with Office 365

    Posted 03-28-2018 03:47 PM

    Thanks for the information.

     

    Regards,

     

    Jorge Arcanjo de Souza