CA Service Management

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  • 1.  SDM submenu does not hide

    Posted Feb 22, 2018 04:23 AM



    I have a problem with SDM menu on the mail page (File, View, Search etc.)


    If I click on File, View etc. then submenu with items appears. 

    But If I leave without clicking on submenu item, the menu will not hide.

    The menu does not hide even if I click on File again.


    I checked the code and there is some mouseout function, but I guess it is not working correctly.


    I found out, that the menu dissapears only when I leave the menu on the top or bottom, but when I leave it on left or right side, it stays on.


    This is very strange behaviour and users see it as a bug, because they have troubles to get rid of it.


    I think that the function is in the menus.js, but I had no luck trying to modify it.


    Anyone have the same problem and possible solution?

  • 2.  Re: SDM submenu does not hide

    Posted Feb 22, 2018 04:39 AM

    Hi Janeček,


    What is the SDM version and patch level you are on?


    Do you see the behavior with all browsers (IE, Chrome, Firefox) or only on a specific browser?


    Have you done any modifications to the menu.js file in anyway or this is still very much OOTB?



    Kind Regards,


  • 3.  Re: SDM submenu does not hide

    Posted Feb 22, 2018 05:30 AM

    Hi Brian,


    version is 17.0


    Yes, with all browsers I see the same behavior. (I checked in Chrome, IE, Edge).


    No. I have not done any modifications to the menu.js.

    I also tried to put back all original css files to be sure, but it is still the same.


    Kind Regards


  • 4.  Re: SDM submenu does not hide

    Posted Feb 22, 2018 05:41 AM

    Hi Marek,


    You might want to log a Support Case for a deeper investigation on this. 


    Let us know the case number once logged so we can follow\track it internally...



    Kind Regards,


  • 5.  Re: SDM submenu does not hide

    Broadcom Employee
    Posted Feb 22, 2018 09:31 AM

    Marek, this is a known issue DE37895. Please open a Support case and have the Support engineer attach this DE to the case. Currently CA CV Team is working for a fix for this DE DE37895. Thanks _Chi

  • 6.  Re: SDM submenu does not hide
    Best Answer

    Broadcom Employee
    Posted Jun 29, 2018 07:15 AM

    The solution has been included in the 17.1 rollup patch ( SO03787 ).


    Fixed Issues - - CA Service Management - 17.1 - CA Technologies Documentation