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SDM submenu does not hide

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  • 1.  SDM submenu does not hide

    Posted 02-22-2018 04:23 AM

    Hi,

     

    I have a problem with SDM menu on the mail page (File, View, Search etc.)

     

    If I click on File, View etc. then submenu with items appears. 

    But If I leave without clicking on submenu item, the menu will not hide.

    The menu does not hide even if I click on File again.

     

    I checked the code and there is some mouseout function, but I guess it is not working correctly.

     

    I found out, that the menu dissapears only when I leave the menu on the top or bottom, but when I leave it on left or right side, it stays on.

     

    This is very strange behaviour and users see it as a bug, because they have troubles to get rid of it.

     

    I think that the function is in the menus.js, but I had no luck trying to modify it.

     

    Anyone have the same problem and possible solution?



  • 2.  Re: SDM submenu does not hide

    Posted 02-22-2018 04:39 AM

    Hi Janeček,

     

    What is the SDM version and patch level you are on?

     

    Do you see the behavior with all browsers (IE, Chrome, Firefox) or only on a specific browser?

     

    Have you done any modifications to the menu.js file in anyway or this is still very much OOTB?

     

    ===

    Kind Regards,

    Brian



  • 3.  Re: SDM submenu does not hide

    Posted 02-22-2018 05:30 AM

    Hi Brian,

     

    version is 17.0

     

    Yes, with all browsers I see the same behavior. (I checked in Chrome, IE, Edge).

     

    No. I have not done any modifications to the menu.js.

    I also tried to put back all original css files to be sure, but it is still the same.

     

    Kind Regards

    Marek



  • 4.  Re: SDM submenu does not hide

    Posted 02-22-2018 05:41 AM

    Hi Marek,

     

    You might want to log a Support Case for a deeper investigation on this. 

     

    Let us know the case number once logged so we can follow\track it internally...

     

    ===

    Kind Regards,

    Brian



  • 5.  Re: SDM submenu does not hide

    Posted 02-22-2018 09:31 AM

    Marek, this is a known issue DE37895. Please open a Support case and have the Support engineer attach this DE to the case. Currently CA CV Team is working for a fix for this DE DE37895. Thanks _Chi



  • 6.  Re: SDM submenu does not hide
    Best Answer

    Posted 06-29-2018 07:15 AM

    The solution has been included in the 17.1 rollup patch ( SO03787 ).

     

    Fixed Issues - 17.1.0.1 - CA Service Management - 17.1 - CA Technologies Documentation