CA Service Management

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  • 1.  User filter isn't saved when assignee is set

    Posted Jun 22, 2017 02:51 AM

    Hi all,

     

    We’ve tried to save user ticket filter to the scoreboard, where is assignee is set to 'test, user', but an error occurred (see attachment). When we’ve tried to save filter where assignee is set to 'ServiceDesk', filter has been saved without error.
    My conclusion is - when there is assignee in the “last, first name” form SDM doesn't save the filter. The reason is that an 'AND' or 'OR' operator is missing in the query.
    Do you have the same experience?

     

     

     

     

    SDM: 17.0 (clean install)
    DB: MSSQL 2012

     

    Thx and bye
    Lumir



  • 2.  Re: User filter isn't saved when assignee is set

    Posted Jun 22, 2017 04:08 AM

    Hi Lumir,

     

    I'd advice you to log a case with Support for further investigation as this seems like a bug to me.

     

    Kind Regards,

    Brian



  • 3.  Re: User filter isn't saved when assignee is set
    Best Answer

    Broadcom Employee
    Posted Jun 22, 2017 12:15 PM

    Lumir..........

     

    Our engineering team is currently investigating a similar issue.

     

    Please open a case with CA Support and indicate that the case should be associated to defect DE34945