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Enable Chat (using support automation) from CA USS

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  • 1.  Enable Chat (using support automation) from CA USS

    Posted 01-31-2018 04:28 PM

    After configure and test Support Automation feature in SDM (it's working perfect!), we're unable to use this from CA USS integration. Error Message "Failed to fetch support URL" appears.

     

    Some community spaces refers to user email address setup but we have already verified this (user email address is the same in SDM, SC and USS). Any idea?

     

    We're using SDM 17.

     

    Best Regards,

    JOHN



  • 2.  Re: Enable Chat (using support automation) from CA USS
    Best Answer

    Posted 02-01-2018 05:47 AM

    Hi John,

     

    Looks like you are facing this known problem:

     

    https://support.ca.com/us/download-center/problem-detail.html?productcd=US4SM&problemnbr=18&docid=634401 

     

    From a similar case I found in our known error database, it appears this should be fixed in r17.1

     

    ===

    Kind Regards,

    Brian