HI Usman,
The data is not in the xtraction database, its in the MDB which is where SDM data is stored. The activity log (act_log) table should be part of the Xtraction data model, and thus you should be able to write Xtraction reports/dashboards based on those. It may require a join to between the act_log and call_req tables to link the incident data with the activity log data so you can show those transferred requests. I am not sure of the exact query off hand, but there may be someone out here who does.
Thanks
Jon I.