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CA Service Catalog - Managing attach on multiple servers

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  • 1.  CA Service Catalog - Managing attach on multiple servers

    Posted Jan 30, 2017 05:13 AM

    Hi all,

     

    in my environment there are two CA Service Catalog servers (balanced by a network load balancer).

     

    How is the best way suggested by CA to manage attachments? My question is about this potential issue:

     

    - a user log in on server A and add an attachment to a ticket. File is stored on "%USM_HOME%/filestore/request" directory on server A

    - user login again to catalog, but on server B: attachment cannot be downloaded and an error appears

     

    Best regards,

    S.



  • 2.  Re: CA Service Catalog - Managing attach on multiple servers
    Best Answer

    Broadcom Employee
    Posted Jan 30, 2017 07:31 AM