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Cannot login SDM on mobile browser

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  • 1.  Cannot login SDM on mobile browser

    Posted 11-22-2017 04:00 AM

    Hello Team

     

    We have published Mobility url on internet . Now we can access it on mobile  phones but cant login as it giving following error.

     

    Please advise how to resolve.

     

    Thanks

     

     



  • 2.  Re: Cannot login SDM on mobile browser

    Posted 11-22-2017 07:04 AM

    Hey Aamir,

     

    Can you check for these REST  options? (rest_webservice_resources_to_expose  is NOT  installed)    AND   ( rest_webservice_disable_basic_auth = No   and Installed  )

     

    If they are set otherwise, correct them to look like above, restart SDM and retest?

     

    _R



  • 3.  Re: Cannot login SDM on mobile browser

    Posted 11-22-2017 07:15 AM

    Hi Raghu

     

    this need to check in  NX file. right?

     

    one thing also confirm. is there any problem to login in casm application if we have tenant option enabled in sdm?



  • 4.  Re: Cannot login SDM on mobile browser

    Posted 11-22-2017 07:23 AM

    Hi Raghu

     

    i just cheked this in options list.. IT is same as you said.



  • 5.  Re: Cannot login SDM on mobile browser

    Posted 11-22-2017 07:47 AM

    Thank you. Re-deploying REST might be one thing we can try -   While its not "404 not found: error that you are getting, but its "undefined", I thought it was related to the rest_webservices_to_expose option.

     

    When trying to use CA Service Desk Manager (CA SDM) Mobile Enabler to access Approvals/Analyst capability or trying to u… 

     

    _R



  • 6.  Re: Cannot login SDM on mobile browser

    Posted 11-24-2017 06:18 AM

    Hello Raghu

     

    Now when i access the url. its giving this error. what could be issue?

     

     



  • 7.  Re: Cannot login SDM on mobile browser

    Posted 11-27-2017 03:00 PM

    Hey Aamir,

     

    Was hoping we could sort this out via a support case as its leading you from one issue to another here.   Let me know if you have a case for this open.

     

    Thx

    _R



  • 8.  Re: Cannot login SDM on mobile browser
    Best Answer

    Posted 11-27-2017 03:10 PM

    hi Raghu

     

    Thanks for ur usual support

     

    this issue had been resolved. it was services issue which I recycled and it

    fixed. Thanks anyway

     

    Apart from it. We already working with you on a case for' UsS not login '

    and its too long still resolved. Appreciate if u could take WebEx and look

    into the issue so we will reach at some point of resolution. ...

     

    I guess there is much difference of our working timings that's why we

    getting response late.

     

    Many Thanks

     

    On 28-Nov-2017 1:01 am, "Raghu.Rudraraju" <