Cannot login SDM on mobile browser

[Aamir Khan]

Hello Team

 

We have published Mobility url on internet . Now we can access it on mobile  phones but cant login as it giving following error.

 

Please advise how to resolve.

 

Thanks

 

 

[Raghu Rudraraju]

Hey Aamir,

 

Can you check for these REST  options? (rest_webservice_resources_to_expose  is NOT  installed)    AND   ( rest_webservice_disable_basic_auth = No   and Installed  )

 

If they are set otherwise, correct them to look like above, restart SDM and retest?

 

_R

[Aamir Khan]

Hi Raghu

 

this need to check in  NX file. right?

 

one thing also confirm. is there any problem to login in casm application if we have tenant option enabled in sdm?

[Aamir Khan]

Hi Raghu

 

i just cheked this in options list.. IT is same as you said.

[Raghu Rudraraju]

Thank you. Re-deploying REST might be one thing we can try -   While its not "404 not found: error that you are getting, but its "undefined", I thought it was related to the rest_webservices_to_expose option.

 

When trying to use CA Service Desk Manager (CA SDM) Mobile Enabler to access Approvals/Analyst capability or trying to u… 

 

_R

[Aamir Khan]

Hello Raghu

 

Now when i access the url. its giving this error. what could be issue?

 

 

[Raghu Rudraraju]

Hey Aamir,

 

Was hoping we could sort this out via a support case as its leading you from one issue to another here.   Let me know if you have a case for this open.

 

Thx

_R

[Aamir Khan]

hi Raghu

 

Thanks for ur usual support

 

this issue had been resolved. it was services issue which I recycled and it

fixed. Thanks anyway

 

Apart from it. We already working with you on a case for' UsS not login '

and its too long still resolved. Appreciate if u could take WebEx and look

into the issue so we will reach at some point of resolution. ...

 

I guess there is much difference of our working timings that's why we

getting response late.

 

Many Thanks

 

On 28-Nov-2017 1:01 am, "Raghu.Rudraraju" <