send_wait - api - update_object

[Melis YAZICI]

Hello,

 

I use this code as below. I want to see custom User Description in act_log. How can I do this?

 

send_wait(0, top_object(), "call_attr", "api", "update_object", who, cr_persid, NULL, group_leader, 0, "status", 'CL' );

 

Regards,

Melis

[Jon_Israel]

Hi Melis,

When you say "custom User Description" - are you referring to a custom column you added to the alg object?  And where is it that you want to see this field - which form?

Jon

[Melis YAZICI]

When I use "update_object" function, I can see, the system adds a log as Close. But Close activity description is default, I want to can write as "xxxx". 

So, I don't have a custom field. I want to write on standart description field on alg object. 

[JEROME MAYER]

From where are you calling your spell? llok like you do from the cr object.

you will need to start from the alg object and use the update_object to set your  status using dotted reference

Have a look to this post and response from Giedrius Bekintis for more inside:

https://communities.ca.com/message/241914780-re-set-cr-values-from-alg-spell?commentID=241914780#comment-241914780

Hope this help

 

/J

[Legacy User]

hi,

regarding to your code, if you want to change ticket status you need to use generic_status_change then.

ps: you can insert activity log using: insert_object 

regards, cdtj

[Jon_Israel]

@melis.yazici  - do you still need assistance on this one?

[Melis YAZICI]

Hİ Jon,

 

We use code in below.

 

cr::zCR_AutoDialerClose(...)
{
string cr_persid;
cr_persid = argv[3];
logf(SIGNIFICANT, "zCR_AutoDialerClose : , cr_persid : %s",cr_persid);

uuid who;
object group_leader;
send_wait(0,top_object(), "call_attr", "cnt", "current_user_id");
who=msg[0];

send_wait(0, top_object(), "get_co_group");
if (msg_error())
{
printf("Error IF ACTION MACRO HATASI'%s'", msg[0]);
}
else
{
group_leader = msg[0];
}

send_wait(0, top_object(), "call_attr", "api", "update_object", who, cr_persid, NULL, group_leader, 0, "status", 'CL');
if (!msg_error()) {
send_wait(0, group_leader, "checkin");
if (msg_error()) {
printf("Error: '%s'", msg[0]);
}
}
else{
printf("Update failed %s",msg[0]);
}
}

 

I want to see custom User Description in act_log.Can I use 

send_wait(0, top_object(), "call_attr", "api", "update_object", who, cr_persid, NULL, group_leader, 0, "status", 'CL',"alg.description","Test");

[Jon_Israel]

Hi melis.yazici  - did the info that cdtj provided help resolve this for you?

Unfortunately I dont have anything to add as I am not super well versed in Spelcode - being on the support side we dont have a ton of exposure to it as its outside of our scope.

Jon