CA Service Management

  • Private Community
 View Only

  • 1.  SDM SQL in VMWARE

    Posted Jan 18, 2018 02:39 PM

    When we originally installed CA SDM 12.9, we were informed that the application server could be housed on a VMWARE server, but that the SQL had to be place on a physical server.  Currently, our DBAs are asking us if we can transition our SQL server from the 6 year old hardware to a VMWARE server.  Has the statement of placing the SQL on a physical server changed?  What caveats are there f we do place the SQL on a VMWARE server?  Our SQL is MS SQL 2012.  Thanks in advance.



  • 2.  Re: SDM SQL in VMWARE

    Broadcom Employee
    Posted Jan 18, 2018 04:02 PM

    Hello,

     

    Please review the following link, which discusses the VMWare support policy:

     

    CA Support Statement for VMWare - CA Technologies 

     

    Generally speaking, we have not seen any concerns for running SQL Server on a hosted VMWare instance with Service Desk.  However, we do suggest you run adequate testing and validation of any such environment to ensure you have sufficient resources to operate in an expected production instance.



  • 3.  Re: SDM SQL in VMWARE

    Posted Jan 18, 2018 04:34 PM
      |   view attached

    David,

     

    Great to hear from you.  It has been a while.  Thanks for the details.  Once I review the link, I will close this item.

     

    Thanks!

     

    Moritz S. Pila

    Director Global IT, Service Desk Center and DP Operations

    ITIL Certified

    T  +1 813 470 3452  |  M  +1 813 391 6375  |  e-mail: moritz.pila@sykes.com<mailto:moritz.pila@sykes.com>

    www.sykes.com<http://www.sykes.com/>

     

    Sykes Enterprises, Incorporated

    400 North Ashley Drive | Suite 3100 | Tampa, FL 33602, USA

     

    This e-mail and any files transmitted with it are confidential and intended solely for use of intended recipient(s). If you received this email in error, please notify the sender and delete it.