This is on CASD version R12.6
A colleague of mine suggested the Edit In List function isn't working as it should.
When you are viewing a list of workflow tasks on a change order, and you have groups assigned to the tasks, and you want to update the Assignee by using Edit In List, it loops.
Firstly, it will search for contact records that fit what you have typed into the Assignee field, and will return a list of all the possible options. This is regardless of what type of contact it is, or to which tenant it belongs. It just finds matches to the criteria you are searching on regardless of other rules (such as tenancy).
Secondly, it appears to keep looping around. You type some criteria into the Assignee field, say Brown, Rob and press the TAB button, and it will return a list of all the matching contact records. You then click on the ‘correct' one and in theory it should populate the Assignee field with that name. But what happens is you see the name in the field, and as soon as you click out of the field it loops back to showing you the list of all matching contact records. You can’t get out of the loop so you have to remove the name from the field and cancel the Edit in List function.
Has anyone else come across this issue before, and was there an any fix?
SDM 12.6 has been End of Support (EOS) since December 2015 (CA Service Desk Family Release and Support Lifecycle dates - CA Technologies )
Do you have any plans to upgrade to a supported SDM release (14.1 or 17.x)?
Yes thanks, I realise it is out of support.
There aren’t any plans to upgrade this particular instance of CASD, but we do have an instance of 14.1 running for another customer.
The idea of asking the question was to see if it is something others have had in the past, or if this is something that is unique to this particular instance, which is what I suspect.
Thanks for replying so quickly,
You could try removing any customizations from the NX_ROOT\SITE\MODS directory, run pdm_webcache commands, clear web browser cache and see if the issue persists.
Kim, turn on the script display/debug on the browser you may see some error, or stdlog may give some clue, or remove
the customization and try to see if some customization causes this issue. Thanks _Chi