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Service Desk Group to be imported to EEM

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  • 1.  Service Desk Group to be imported to EEM

    Posted 03-13-2018 09:27 AM

    Hi Folks,

     

        Is there any way that we can import all SDM groups and Users into that group in EEM.

     

     

    Thanks & Regards,

    Vikash Sonar



  • 2.  Re: Service Desk Group to be imported to EEM
    Best Answer

    Broadcom Employee
    Posted 03-13-2018 09:33 AM

    Vikash,

     

    At this point EEM is unable to use the Service Desk contact records as a user repository. If your Service Desk environment is configured to import users from an LDAP environment, you may be able to configure EEM to point to that same LDAP environment, and then you can import the users from there. If the users were created directly in Service Desk, though, then EEM won't recognize them.



  • 3.  Re: Service Desk Group to be imported to EEM

    Broadcom Employee
    Posted 03-19-2018 11:59 AM

    Vikash.........

     

    Do you have any further questions regarding this thread?

     

    If not, please mark Alex's answer as correct so that this thread can be closed.