CA Service Management

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  • 1.  Custom Page Link

    Posted Nov 14, 2017 03:06 PM

    Hey all,


    When editing the profile_menu.htmpl file you will notice the following string:

    <PDM_MACRO NAME=button caption="Edit This Contact[!etc]" hotkey_name="Edit This Contact[!etc]" id="btn001" width=0 func="popup_window('','UPDATE',0,0,'','FACTORY=cnt','$')">

    UPDATE on the FACTORY=CNT. Which when clicked launches the DETAIL_CNT file. 


    I would like to edit this line so that it launches PROFILE_CNTNOTES which is a custom page. Though an exact copy as of this moment of DETAIL_CNT. But I'm not sure how to adjust the FACTORY variable to point to this new location. Or where this information is stored to do that.


    OR if there is a better way that is recommended over the above. 



  • 2.  Re: Custom Page Link

    Posted Nov 14, 2017 11:27 PM


    try to specify it as:




  • 3.  Re: Custom Page Link

    Posted Nov 15, 2017 10:02 AM

    Made the adjustments as specified. It did load to a different page but not the intended page.


    The page now loads to a cannot be found generic.htmpl

  • 4.  Re: Custom Page Link

    Posted Nov 29, 2017 09:24 AM

    @cdtj - can you offer any further insight to Jordan on this one?  Seems like your solution is partially working but leading to a blank page.



  • 5.  Re: Custom Page Link
    Best Answer

    Posted Nov 29, 2017 09:39 AM

    yeah, I checked in my test env and found that attribute-value pairs should be specified as separate values, this one should work:




  • 6.  Re: Custom Page Link

    Posted Dec 01, 2017 03:01 PM

    Thanks cdtj !  

    @jordanreich - did that help at all?