Clarity Service Management

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Remove "request detail" from USS form

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  • 1.  Remove "request detail" from USS form

    Posted 08-21-2017 09:31 AM

    Hi,

     

    How can I remove "request detail" from the form?

     

     

    "request detail" will be displayed after we submitted the ticket. I want to remove it from the form.



  • 2.  Re: Remove "request detail" from USS form
    Best Answer

    Posted 08-21-2017 10:36 AM

    Hi Mohd,

    Unfortunately you cannot customize the USS interface at all currently, so this is not something that could be done currently.  You can feel free to post an "idea" here for this one and other folks can vote for it.

    Thanks,

    Jon I.



  • 3.  Re: Remove "request detail" from USS form

    Posted 09-17-2017 09:58 PM

    If I am not mistaken the Request Details are pulling from the Service Catalog.  You would make this change in Catalog and not USS.