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How to upgrade ca service desk 12.5 to 17.1

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  • 1.  How to upgrade ca service desk 12.5 to 17.1

    Posted 03-05-2018 08:36 AM

    Hi All,

     

    can someone help with the steps for upgrading the ca service desk from 12.5 to the latest version.



  • 2.  Re: How to upgrade ca service desk 12.5 to 17.1
    Best Answer

    Posted 03-05-2018 08:40 AM

    Hi Kunal,

    The steps will vary depending on many different factors.  You will need to refer to the documentation for the product to understand what is required for your specific environment.  You can find the documentation here: Upgrading - CA Service Management - 17.1 - CA Technologies Documentation 

    Thanks,

    Jon



  • 3.  Re: How to upgrade ca service desk 12.5 to 17.1

    Broadcom Employee
    Posted 03-07-2018 02:12 PM

    Hello Kunal,

     

    Did the information provided here help answer your question?  Did you have any other questions or any specific queries regarding the migration of SDM from 12.5 to 17.1?  If not, please let us know if this topic may be written off as "answered".