CA Service Management

Hello,

Good morning,

I need to assign tickets from Tenant A or tenant B to analyst from Tenant A or Tenant B; I think tenant group would be the solution but I don't see how to configure it.

I've created a tenant group with Tenant A and B, and in the contact list I can see a "Tenant Analyst Group" column, but it is empty for all contacts records. There's something else to do?

Thanks!

I figure out how to make it work... I didn't read this part of the documentation related to the contact info:

 

Analyst's Tenant Group

(Analyst Contact Type Only) Specifies the tenant group that the analyst is responsible for.

Thanks!