Fetching multiple access type for a contact using api

[MANDAR MARULKAR]

Hi All,

 

I need to fetch the scoreboard node details for a given contact by using web service. Even I get the scoreboard node details for single access type, which is by default access type given in ca_contact table. But if the contact(user) have multiple access type, then how to fetch all the access types for that user.

 

Please help me the same, also I am not able to understand the relation between roles and access type, I have tried to achieve required result with different table names but no luck.

 

 

[Chi Chen]

Mandar, a contact has one access type only. Maybe you mean something else? Thanks _Chi

[MANDAR MARULKAR]

It might be, I am not exactly sure about. It may be role of contact that I am looking for. Can you please tell the me how role and access type linked each other.

[Chi Chen]

Mandar, a contact has one access type only. However, that access type could have multiple roles. And the contact itself could have multiple roles. The contact's roles= roles directly associated with the contact+the roles of the access types. Thanks _Chi

[Anthony_L]

To add to what Chi said, a user can only have one role in Web Services and this is defined in the Access Type. There are 2 fields in the Access Type for default roles, one for REST and one for SOAP.

[MANDAR MARULKAR]

so, can we fetch these roles against given contact (or contact wise) using soap?

[MANDAR MARULKAR]

Also I have one query, if you can help on this, can we stop reopening of closed tickets? I have applied some constraints on Resolve ticket for reopening, but as i see same reflect in case of closed tickets. 

[Raghu Rudraraju]

A contact record can still have Roles associated with it  (its an lrel).... maybe something like this help?

 

<ser:doSelect>
<sid>483603602</sid>
<objectType>cnt_role</objectType>
<whereClause></whereClause>
<maxRows>-1</maxRows>
<attributes>
<!--1 or more repetitions:-->
<string>contact.userid</string>
<string>role_obj.name</string>

</attributes>
</ser:doSelect>
</soapenv:Body>
</soapenv:Envelope>

[MANDAR MARULKAR]

Thank you Raghu, it worked

[Raghu Rudraraju]

glad it helped Mandar

 

_R