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Request Workflow task notification can not populate data

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  • 1.  Request Workflow task notification can not populate data

    Posted 02-06-2018 06:14 PM

    Hi Team

    Request Workflow task notification can not populate data. In the message template body, the following has been used. Service Request @{call_req_id.ref_num} Pending for your approval. Reported by: @{call_req_id.log_agent.combo_name} Affected Contact: @{call_req_id.customer.combo_name} Priority: @{call_req_id.priority.sym} Description: @{call_req_id.description} .

    I also tried, Service Request @{ref_num} Pending for your approval. Reported by: @{log_agent.combo_name} Affected Contact: @{customer.combo_name} Priority: @{priority.sym} Description: @{description}.

     

    But In email, no data is getting populated.only blank fields.

     

     

    Thanks

    Ishani



  • 2.  Re: Request Workflow task notification can not populate data
    Best Answer

    Broadcom Employee
    Posted 02-06-2018 10:04 PM

    Since the message is being sent from the context of a 'cr_wf' object, in which the ticket attribute is 'cr' - see the output from "bop_sinfo -d cr_wf" - you should find that '@{cr.ref_num}' gives you the ticket number, and similarly for the other fields.

    Regards,

    James



  • 3.  Re: Request Workflow task notification can not populate data

    Broadcom Employee
    Posted 02-08-2018 10:54 AM

    Hi Ishani,

    Did James reply work?

    If yes, please mark his answer as correct so that this thread can be closed.

    Regards,

    Derek



  • 4.  Re: Request Workflow task notification can not populate data

    Posted 02-24-2018 11:51 AM

    Thanks James. Its resolved.



  • 5.  Re: Request Workflow task notification can not populate data

    Broadcom Employee
    Posted 02-25-2018 01:41 AM
      |   view attached

    You are most welcome.