Hi Team
Request Workflow task notification can not populate data. In the message template body, the following has been used. Service Request @{call_req_id.ref_num} Pending for your approval. Reported by: @{call_req_id.log_agent.combo_name} Affected Contact: @{call_req_id.customer.combo_name} Priority: @{call_req_id.priority.sym} Description: @{call_req_id.description} .
I also tried, Service Request @{ref_num} Pending for your approval. Reported by: @{log_agent.combo_name} Affected Contact: @{customer.combo_name} Priority: @{priority.sym} Description: @{description}.
But In email, no data is getting populated.only blank fields.
Thanks
Ishani