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Changin categories in tickets

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  • 1.  Changin categories in tickets

    Posted Oct 05, 2016 11:57 AM

    Hello Community,


    If i edit an open ticket and change the category i see that the ticket keeps the group of the old category besides that the new category has a different group..


    Is there a way this could be configure? Or i need then to transfer the ticket to proper group?




  • 2.  Re: Changin categories in tickets
    Best Answer

    Posted Oct 06, 2016 12:12 PM


    Do you have the Area_Defaults Option installed?

    Take a look at Administration-Tab->Options Manager->Request Mgr

    If not install it, restart the SDM service and try again....

    Hope that helps..



  • 3.  Re: Changin categories in tickets

    Posted Oct 10, 2016 12:37 PM

    Thanks for the help Michael!