By using the Manual Notify option on the Incidents/Requests, we can send the notifications with customized messages. I would like to use a message template for the Manual Notification as well. Since this will be required to send only on a very rare scenarios.
Is it possible to use a Message template here?. Right now I don’t see any option to use a message template in manual notify. Let me know, if this can be configured.
#manual_notify #messagetemplates