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Using a message template Notification on the Manual Notify option

  • 1.  Using a message template Notification on the Manual Notify option

    Posted 01-11-2017 01:14 PM

    By using the Manual Notify option on the Incidents/Requests, we can send the notifications with customized messages. I would like to use a message template for the Manual Notification as well. Since this will be required to send only on a very rare scenarios.

    Is it possible to use a Message template here?. Right now I don’t see any option to use a message template in manual notify. Let me know, if this can be configured.

    #manual_notify #messagetemplates



  • 2.  Re: Using a message template Notification on the Manual Notify option

    Broadcom Employee
    Posted 01-12-2017 03:55 AM

    Hi,

     

    it's the "Default Manual Notify message template for request/incident/problem",

    which is associated with the "Default Manual Notify Notification Rule for request/incident/problem"

    that belongs to the "Manual Notify Activity Notification Detail"

     

    Regards,

    Erhard



  • 3.  Re: Using a message template Notification on the Manual Notify option

    Posted 01-12-2017 04:36 AM

    Hi Vishwanathan,

     

    Maybe you can use 'Personalized Responses' which can then be selected as 'template' for Manual Notification.

     

    Kind Regards,

    Brian