How we can configure Service type list/ SLA for P1, P2,P3 according to customer requirement.
P3 30 days.
How we can get warning and SLA Violation alerts after creating Service type list /SLA......
Any one share doc and guide us.
How to Configure SLAs - CA Service Management - 14.1 - CA Technologies Documentation
Como definir um SLA? / CA SDM - Como criar SLA´s
CA SDM::. La definición de SLA! ¿Como hacer?
CA SDM - Como iniciar o SLA com a data de abertura / How start date/time of attached events using open date/time
You can also keep the following web url handy:
Manage Service Type and Service Type Events - CA Service Management - 14.1 - CA Technologies Documentation
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You should have understanding on Macro and Events and how they work in combination. Creating a SLA (Service Type) is a series of process. Also we have two type of SLA (Response time and Resolution time). Based on the requirement we can set with Site-Defined Condition Macro and a Proper Event to trigger.