We have 14.1 with CP2 on windows. While applying 14.1 CP3.
It prompts for DB config .
BUT there is also option to skip !!! Also more info tells
If the MDB patch is already installed for a capability, you can skip this step by clicking the "Skip this step" link.
#I believe in previous cumulative patch we did apply mdb patch once
How do I know if this can be skipped or really required. We need to work with DBA for SA access.
BTW when I skip this step then I don't see Xflow and search server component selected in next screen !!!
RE: Latest patch for Service desk manager
Thanks in advance
We upgraded our environment about a month ago therefore I'm relying on my memory. I apologize in advance if it's not 100% accurate. As I recall we had to update the mdb for the search/xflow option. We have a standard setup so 1 primary and 2 secondaries. I added the search server to one of the secondaries and the xflow to the other. Expect a memory hog on the xflow server, I would say about an additional 2 gigs over what you have been seeing (unless it's load based then it just pertains to my environment). Also, allow the default load as stated in the documentation.
I believe based on my experience is that you should always upgrade the mdb if the directions tell you to. Sometimes that's a bit ambiguous but the wiki has been a big improvement over the old text files they had included in the iso.
Hope that helps!
I'd echo what David said.
In particular about not skipping this MDB patch and do choose to go ahead and install it.
The wording of the question mentions that you may skip it if you have already installed the MDB patch for another capability. However, typically, you would know this - you don't tend to forget putting on an MDB patch. Or shouldn't. :-)
However, you can always check what is in a patch by decompressing (cazipxp -u <patch number>) it first and looking at the files.
In this case, ITSM 14.1.03 is RO90566.
RO90566 contains CASM_14.1.03_CommonPatchInstaller_Win.zip
CASM_14.1.03_CommonPatchInstaller_Win.zip contains RO90508 WIN-14.1.03 LANGUAGES PATCH.
And if you open up those, you'll find a readme on the MDB patch for your relevant version. For example, this is the one for SQL:
Let us know what choice you made and the result.
P.S. Could the installer be smarter and do this check for you? Probably.You may like to raise an Idea for this and cross-link to this post.
Something to note, I believe that any steps from an MDB cumulative patch that have been previously applied will not be reapplied. The check for that will not happen until after this configuration screen however. Thus, there should not be a risk in "reapplying" an MDB patch that was previously applied as no steps will be taken. Please correct me if I am wrong
I thought that was the case, but didn't want to put it out there in black and white, as it didn't change the outcome.
It certainly is the most straight forward way to do things and would be how I would approach it if doing an installation. I always like to err on the side of caution though - by having a snapshot before I started.
Kyle_R Answered for us, can you solved your question?
below some links to help us on future.
RO90566 - Download
CA Service Management Solutions & Patches - CA Technologies
Install CA Service Desk Manager 14.1.03 on Windows - CA Service Management - 14.1 - CA Technologies Documentation
And Post Install
Post-Install Tasks for CA SDM Conventional Configuration - CA Service Management - 14.1 - CA Technologies Documentation
Post-Install Tasks for CA SDM Advanced Availability Configuration - CA Service Management - 14.1 - CA Technologies Docum…
Thanks all for your response.
As it appears mdb patch is for the search/xflow option, planning to apply the CP3 [with mdb patch].
Will update once done.
Applied CP3 with MDB patch [need to provide db config info] then only able to install
-search server components
Once completed, "Patch Installation Summary"
has Log info where you can click to open the log for patch verification including mdb patch.
In my case
a. C:\Program~1\CA\casm_patch_log\Logs has SearchServer_Install_<timestamp>
b. Xflow install log was in respective install \logs xFlow_Analyst_Interface_Install_<timestamp>
Tnx all again
Thanks. If you've got what you need, could you flag one post as Correct Answer?Kyle_R.