Clarity Service Management

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Tags for Services

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  • 1.  Tags for Services

    Posted 07-11-2017 04:51 PM

    Hello Community,

     

    There's a way i can set tags to services for browsing purposes. As you know, you can search for a service through a word on the service name or a word on the description but a customer we'll like to know if he can add tags to search through those tags.

     

     

    Regards.



  • 2.  Re: Tags for Services
    Best Answer

    Posted 07-11-2017 05:28 PM

    Hi Jason,

     

    Yes, you can set keywords in a Service and then you should be able to find the service using those keywords. See:

     

    Manage Service Options and Service Option Elements - CA Service Management - 14.1 - CA Technologies Documentation 

     

    Hope this helps.

    Regards,

    Pablo