CA Service Catalog - Approval process

[jwood1]

Ca Service Catalog not sending email to the approver to action

 

My policy is as per below....the manager of the requester is the one to approve. 

 

Thus, when I submit a ticket, I (as the approver) receive below email.

 

I am also the manager and although I can approve or reject in Catalog…

I am not receiving the mail to action. 

 

Could you please advise?

[Jason_Wolfe]

Hey James,

 

These emails are triggered via events-rules-actions, can you ensure the following is enabled from the Catalog UI:

 

Administration > Events-Rules-Actions > Request Pending Action Change > When Pending Approval actions are Assigned > Notify Approver on Pending Approval

 

Thanks,

Jason

[jwood1]

Jason, you are a legend! Thank you. 

[Jason_Wolfe]

You are most welcome James, glad to help!

[Pier Olivier Tremblay]

Jason_Wolfe Legend? calm down

[jwood1]

Hi Catalog gurus, 

It's been a while since a last comment. 

A question on aesthetics. 

 

When viewing a catalog request, it shows comments as a required field, which is great. 

But it takes up half of the screen on the right hand side, making it very difficult to read important details, especially tables with lots of columns. 

Only when approving does the request information appear at the bottom making the form now legible. There is inconsistency. 

Can you please advise?