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Send Attachment's on automatic notification

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  • 1.  Send Attachment's on automatic notification

    Posted 01-23-2018 11:14 AM

    Hi Team!

     

    It is possible to send in automatic notification the attachments that are in the request?. The scenarios is:

     

    The analyst N1 registers the ticket and uploads a document. SDM sends an automatic notification of creation or case assignment by email with the details of the request, for example request number, summary, description and others, the need is to be able in that automatic notification to send the attached documents.



  • 2.  Re: Send Attachment's on automatic notification

    Posted 01-23-2018 01:25 PM

    Hi Wicner,


    The activity notification like initial nottitication can include request number, summary, description and others.  However, the activity notification does not have function to send attachment.  I found an idea already submitted in community: Ability to add an attachment to a notification

     

    Regards,

    Derek



  • 3.  Re: Send Attachment's on automatic notification

    Posted 01-23-2018 03:05 PM

    Hi Derek,

     

    Thank you for the information, reading the comment on the idea say that was delivered on 15 April on 14.1 SP 1. someone know how to I can do, add an attachment on notification?



  • 4.  Re: Send Attachment's on automatic notification
    Best Answer

    Posted 01-23-2018 06:44 PM

    Hi,

     

    That feature is only available on the Manual Notify activity.  The other activity notifications do not have the ability to send attachments.  If your site has Process Automation you could build your own notification logic so that it can send attachments in email, but that would be rather complicated.



  • 5.  Re: Send Attachment's on automatic notification

    Posted 01-24-2018 09:12 AM

    Wicner.........

     

    Did the information provided by Derek and Grant answer your question?

     

    If so, please mark one of the answers correct so that this thread can be closed.