Clarity Service Management

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How to attach documents in Forefox or Chrome

  • 1.  How to attach documents in Forefox or Chrome

    Posted 07-03-2017 10:59 AM

    Hi cummunity 

     

    Using SDM 14.1 in the tickets in the option to attach documents only let me attach in IE but does not work in chrome or Firefox

     

     

    Does not display any error but the screen dont show the button i put the follow example:

     

    This is Chrome

     

    This is IE

     

     

    If you know how do this please let me know



  • 2.  Re: How to attach documents in Forefox or Chrome

    Posted 07-03-2017 11:23 AM

    Hi Christian,

     

    Could you please check the following document and confirm if the issue and steps to reproduce are the same as noted in the following document:

     

    Cannot use the 'Choose Files' button if an attachment was already uploaded using the ADD FILES window to add additional … 

     

    If so, please create a ticket to request the fix noted in the document above.

     

    Regards,

    Pablo



  • 3.  Re: How to attach documents in Forefox or Chrome

    Posted 05-24-2018 03:08 PM

    Would this fix be part of CUM5?



  • 4.  Re: How to attach documents in Forefox or Chrome

    Posted 05-29-2018 10:50 AM

    Patsy.....

    The fix mentioned was created back in March 2016, so it should be included in the recently released CA SDM 14.1 CUM#5 patch.