Clarity Service Management

Expand all | Collapse all

USS product Integration Failed

Jump to Best Answer
  • 1.  USS product Integration Failed

    Posted 08-06-2017 11:06 PM

    Hi,

    I want to manage  Product Integration in USS.

    I want to change the hostname in CA Service Desk Manager tab but failed. 

     

    After submitting the ticket, I received below error in comment section;

     

    Anyone facing the similar issue on this before?



  • 2.  Re: USS product Integration Failed

    Posted 08-07-2017 09:16 AM

    Hi Mohd,

    Do you have Elastic Search installed and configured on the service desk box which you are switching USS to point to?

    It looks like its trying to find a search server which it cannot connect to.

    Let us know,

    Jon I.



  • 3.  Re: USS product Integration Failed

    Posted 08-07-2017 10:39 PM

    Hi Jon,

     

    I've installed the Search Server. Where can I find the search server configuration?



  • 4.  Re: USS product Integration Failed

     
    Posted 09-28-2017 12:02 PM

    Hey Mohd, 

     

    Is this still an issue for you? If it is, I recommend that you open a support case so that an engineer can work with you to continue troubleshooting this issue via phone/webex.

     

    Regards, 

    Brandon Persad



  • 5.  Re: USS product Integration Failed

    Posted 09-28-2017 01:13 PM

    I agree with perbr08 here - things like this will be difficult to troubleshoot via the communities.   Your best bet is to open up a support case to have an engineer work on it with you.

    Jon



  • 6.  Re: USS product Integration Failed
    Best Answer

    Posted 09-28-2017 10:12 PM

    Hi,

     

    I managed to fine solution for this. In my case I must edit the Privileged User and Privileged Password value for both  CA Service Desk Manager and CA Service Catalog, even though I want to edit only CA Service Desk Manager configuration.