CA Service Management

  • 1.  Service Targets don't work

    Posted 04-13-2016 05:45 PM

    Hi guys,

     

    I'm configure the Service Targets on CA SDM 12.9 to with a condition in my tickets. However, when this condition is true nothing happens.

    I don't know if I got the wrong idea about it.

     

    Can you help me?

     

    Regards,



  • 2.  Re: Service Targets don't work

    Posted 04-15-2016 11:34 AM

    Could you please provide details (and screen captures if possible), of the steps you used to setup the Service Target and the condition that should trigger it?

     

    thanks,

     

    J.W.