Clarity Service Management

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ITCM - SDM View Asset information

  • 1.  ITCM - SDM View Asset information

    Posted 07-12-2017 05:48 AM
      |   view attached

    Hi all,

    I have both version 14 of ITCM and SDM and I would like to integrate discovered asset information from ITCM to SDM in order to view as much data as possibile (like ipaddress, host info, hardware data, etc...).

    Which is the most efficient way to make the integration? Obviously also the most automatic and fast to implement...

    Best regards



  • 2.  Re: ITCM - SDM View Asset information

    Posted 07-12-2017 04:36 PM

    Are your ITCM and SDM implementations sharing the same mdb?



  • 3.  Re: ITCM - SDM View Asset information

    Posted 07-13-2017 03:23 AM

    Yes Lindsay



  • 4.  Re: ITCM - SDM View Asset information

    Posted 07-13-2017 01:51 PM

    When viewing a Configuration Item in Service Desk, click on the Asset Viewer button.



  • 5.  Re: ITCM - SDM View Asset information

    Posted 07-24-2017 05:37 AM

    But my CI List is not updated, if I open the list I see older CI, probably made by a previous work...



  • 6.  Re: ITCM - SDM View Asset information

    Posted 07-24-2017 08:49 AM

    Hi Massimo,

     

    Although slightly outdated, please have a look at 'Chapter 5' of the 'CA Unicenter Service Desk Integrations' Green book (attached). Essentially what is discussed there, is what you intend to achieve.

     

    Hope this helps?

     

    Kind Regards,

    Brian