Comment in status transition

[Jason Lara]

Hello Community,

 

I have a condition that when you go to a status to another you have to set a comment:

 

 

This user description is stored in the "act_log" table, the object is "alg". I'll like to know how can i show the description field (user description at you see in the picture) in a message template so the user can see it in an email.

 

Regards.

[Legacy User]

If you are using the Update Status activity notification, your message template works in the context of the Activity Log record.  The comment field should be just @{description}.  And to access any field of the ticket you need to use @{call_req_id.<field name>}

 

Regards,

James