CA Service Management

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Display Risk Survey on CAB Console

  • 1.  Display Risk Survey on CAB Console

    Posted 02-15-2016 11:12 AM

    Our leaders would like a simpler, more efficient way of displaying the CAB console. We have performed some customizations to SDM but this is a little out of my understanding.

     

    Is it possible to display the completed answers to the Risk Survey in a separate tab in the CAB console view? The form is order_approval_console.htmpl. If so, how would we begin this task? And what risks would we take on by making this change? Other than, its lack of support from CA.

     

    Thanks in advance.

     

    Chavarous



  • 2.  Re: Display Risk Survey on CAB Console

    Posted 02-17-2016 03:26 PM

    Does it have to be a tab? In the Change Order form you see the survey by clicking a button. I would think the easiest way would be to lift the code for Risk Survey from the detail_chg.htmpl file and incorporate it into the order_approval_console.htmpl file.



  • 3.  Re: Display Risk Survey on CAB Console

    Posted 02-23-2016 05:37 PM

    Hi,

    You can easely create a new tab to display the risk survey by adding the code below after the configuration item tab code in the order_approval_console.htmpl

     

    <PDM_IF "$args.submittedSurvey.length" != "0">

    <PDM_MACRO name=tab title="Risk Survey" height=350 id=rsksvy src="OP=DO_RISK_SURVEY+FACTORY=risk_svy_tpl+CRID=$dob.id+CNT_ID=$cst.id+MENUBAR=NO"></pdm_tab>

    </PDM_IF>

     

    use pdm_webcache  for the change to take effect

    Note that the pdm_if statement is there to only display the tab if a survey is already associated with the change

     

    Please remember that customization is not supported by CA either if this is a really low risk change

     

    Hope this help

     

     

    /J