Hi Jon_Israel!!
Great Monday for you too and thanks for answering!
Your suggestion of event creation for resubmission at certain times makes a lot of sense, even, this was one of my suggestions to meet customer needs, including.
However, they would like a button on the ticket form to resend this notification manually at certain times
Well, there is a feature in the notification message in the resolved status that enables the customer to close the ticket by clicking on a specific link defined in this notification message, closing the ticket via webservice.
Sometimes the customer ends up not performing this validation by clicking on the link, which is why I have been asked to develop some functionality to resend this notification.
Many thanks again for answering!