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App for Service Catalog and problems with tables

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  • 1.  App for Service Catalog and problems with tables

    Posted 12-06-2017 12:57 PM

    Is there any forecast for improvement in CA Service Management 3.1.12 Build 3?
    Today it presents the error in forms with tables:

     

    "to acess this service, use a laptop, desktop, or server. you cannot use a mobile device to access this service. The service includes a form with an unsupported component, for example, a table"

    Another issue would be the possibility to change the App layout like colors, logo .....



  • 2.  Re: App for Service Catalog and problems with tables

    Posted 12-06-2017 10:21 PM

    Hello Everton,

     

    Some of the behavior that you see is around slight re-design of your forms/services offerings that you would have to do, for them to show up in the app properly. Checkout this one: Deploy Mobile Access for CA Service Catalog - CA Service Management - 14.1 - CA Technologies Documentation 

     

    _R



  • 3.  Re: App for Service Catalog and problems with tables
    Best Answer

    Posted 12-07-2017 04:54 AM

    Good Morning Everton.
     
    As mentioned by Raghu, in the below pages:
    https://docops.ca.com/ca-service-management/14-1/en/using/mobility/ca-service-management-mobile-application/verify-the-prerequisites-for-ca-service-management-mobile-application/deploy-mobile-access-for-ca-service-catalog
     
    It is explained as such: Elements That Do Not Apply, Do not use the following elements on mobile forms because they do not apply:
    - All tables (Static Table or Dynamic Table)
    - Dual list
    - Column layout
    - Lookup Field
     
    Thanks and kind regards, Louis.