CA Service Management

 View Only
  • 1.  [REST API] KD Comments

    Posted Nov 06, 2015 06:51 AM



    I'm trying to use REST to send feedbacks on Knowledge Documents. (If that Item was helpful or not, and if that solve the problem).


    When I use Web to do that, the data has been inserted on O_COMMENTS table, and after that, the KD has been updated with count and average of surveys.


    I use REST URI /o_comment to insert the information, but KD was not updated.


    Anybody knows how to archive that?



  • 2.  Re: [REST API] KD Comments

    Posted Nov 19, 2015 05:55 AM



    A quick update:


    I tried to use REST (BU_TRANS) and SOAP (rateDocument).


    REST made the input on the table, but the KD has not been updated. And rateDocument() on SOAP does not work.


    I created a ticket to discover how I can do that.