CA Service Management

  • Private Community
 View Only

  • 1.  CA ITCM and CA SDM Integrartion

    Posted Apr 20, 2017 05:05 AM

    We have CA ITCM 14.0 and CA SDM 14.1. We have Integrated both of them.

     

    1) Do we get all the CA ITCM agent machines in CA SDM automatically after Integration.

    2) If Yes !  Can we see all the machines in CA SDM list (or) can we see in Discovered Assets tab in CA SDM.

     

    Thanks & Regards,

    Prem



  • 2.  Re: CA ITCM and CA SDM Integrartion

    Posted Apr 20, 2017 01:33 PM

    you check Green book



  • 3.  Re: CA ITCM and CA SDM Integrartion

    Posted Apr 23, 2017 05:04 PM

    You may also want to refer to https://communities.ca.com/message/241955923?commentID=241955923#comment-241955923 

     

    John



  • 4.  Re: CA ITCM and CA SDM Integrartion

    Broadcom Employee
    Posted Apr 24, 2017 09:36 AM

    Hi

    I have moved this to the service management community as the question is more for the service desk guys than client auto.

    regards

    Rich