CA ServiceDesk Attachment issue - Define Upload Servlet

[jwood1]

Hi all,

In our QA system attachments are not working.

when I try and open one it shows hostname:8080/CAisd?UploadServlet.......in the URL

 

However, I see that the hostname is incorrect. It should be a different ip address.

If I can fix this then I believe I can fix the attachment issue.

Where is this specified?

 

[Legacy User]

Hi,

check servlet path in repository settings (Admin tab > Attachemnts > Repositories), if this will not help check @NX_SERVLET_SERVER_URL in NX.ENV then.

Regards,

cdtj

[Arunava Saha]

 

Use this diagram to update your correct attachment servlet path. Also ensure the same value is reflected in NX.env file under @NX_SERVLET_SERVER_URL variable for all servers.

 

Thanks

ArunavaS