CA Service Management

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  • 1.  CA- SM Installation Failure

    Posted Apr 19, 2017 10:09 AM

    Hello everyone,

    I'm just installing to CA SM but i'm getting this fail;

     

    Could you help me about it ? Thank you.



  • 2.  Re: CA- SM Installation Failure

    Posted Apr 19, 2017 10:27 AM

    Hi Cagdas Can Kapar,

    This message means that the installer was not able to connect to SQL or was able to connect but could not create the db tables that the installer uses to store info about what apps are installed on what servers.   Take a look at the install log in the temp directory to see if it has any relevant info.

    Thanks,

    Jon I.



  • 3.  Re: CA- SM Installation Failure

    Posted Apr 19, 2017 04:17 PM

    Hi engineer34 ,

     

    You can try to useSupportArmyKnife1.3.jar before to execute the installation.

     

    Open the log files and search more details.

     

    Start a debugging session 

    Out of DB Validation - Cannot connect to xxxx - A network-related or instance-specific error occurred while establishing a connection to SQL Server 

     

    Regards

    Tiago



  • 4.  Re: CA- SM Installation Failure

    Posted Apr 19, 2017 08:35 PM

    Hi engineer34

    I found two knowledge base articles that closely resemble your issue, refer below links:

    CREATION OF CDB FAILED during installation of CA Service Management 

    Error: "Creation of CDB failed java.lang.Exception: java.io.IOException:" When Running The Installation Of Service Desk … 

    Thanks

    Junaid



  • 5.  Re: CA- SM Installation Failure

    Posted Apr 21, 2017 02:33 PM

    Hi engineer34

     

    Did the installation run successfully or are you still finding any difficulty during installation .

     

    Thanks

    Junaid



  • 6.  Re: CA- SM Installation Failure

    Broadcom Employee
    Posted Apr 24, 2017 05:22 AM

    Hi ,

    The article of which was shared was on any help?

    ~Vinod.