SDM 14.1.03, we do not have the server resources available for x-flow yet, but as we get ready to move from 12.6 to 14.1.03 in PROD, I do not want to disable heat/weather. I would rather have users get familiar with the new terminiology. Since it is shown in the Activity Log, can the heat value (Low, Med, High) be displayed as a text field in the standard interface?
If we consider this as any custom column, an approach similar to this might help? Hope this gives some ideas....
cr.heat -> cr_heat_mapping.id
cr_heat_mapping.heat_sym shows the symbol of Heat (Low/Medium/High)
So, I suppose it is possible to expose it directly on the ticket details tab itself.