CA Service Management

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  • 1.  CI Relationship

    Posted Sep 28, 2017 09:45 AM
      |   view attached


    How to inactivate that relationship between two CI. I am able to get the CI UUID using select_object in ITPAM.


    Thanks & Regards,

  • 2.  Re: CI Relationship

    Broadcom Employee
    Posted Sep 28, 2017 04:18 PM

    This would be a web service call I would guess.  I will pose this question to the Service Desk team.

  • 3.  Re: CI Relationship
    Best Answer

    Broadcom Employee
    Posted Sep 29, 2017 03:05 PM

    Hi Amala,


    Maybe other community members have some ideas on this. The only thing that came up on my end is to do an UpdateObject on the  bmhier table  and set the delete_flag attribute to 1


    Checkout the grloader approach that was discussed here: 

    Remove CI Relationships with GRLoader 


    A sample Create Relation is discussed here:… 


    In a similar way you could use PAM to call updateObject SOAP call in SDM to set the bmheir:xxxx  with delete_flag=1

    PAM::. UpdateObject - Process Example 


    Hope this helps