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How we can set permissions for a contact.

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  • 1.  How we can set permissions for a contact.

    Posted 05-25-2017 12:04 PM

    Hi,

    How we can add " create a new request :" ," create a new problem :" and  

    "Priority " options in this  user. contact.

     

    RA



  • 2.  Re: How we can set permissions for a contact.
    Best Answer

    Posted 05-25-2017 12:54 PM

    Hi Ravi,

    In options manager, there is an option under Request Manager which is called "employee_intf_incident_support Options Detail" - this option allows you to set which ticket types are available on the employee interface.  You can set the option value to "Both Incident and Request" - which will allow employees to open both types.  For Problems, typically an employee would not create them as that would really be something an analyst or higher would do, thus that functionality doesnt exist on the employee interface currently.

    Hope this helps,

    Thanks,

    Jon I.



  • 3.  Re: How we can set permissions for a contact.

    Posted 05-25-2017 01:22 PM

    HI SinghRavi ,

     

    Following Jon_Israel  recommendations.

     

    It's the procedure where i'm speaking how to do:

    CA SDM - How to Configure request and incidents for end user - ticket type 

     

    Regards