Create Change Webservice: ErrorCode 1001 could not get attribute cache

[sharath mateti]

Hi,

 

Im using the SOAP UI to create the change order and even after creating the change order using the createchangeorder webservice I get the below response.

 

Could you please let me know what is the issue.

 

 

 

 

 

 

 

<ErrorMessage>Error
- could not get attribute cache UDS Attribute</ErrorMessage>

          
<ErrorCode>1001</ErrorCode>

[Legacy User]

Hi,

could you share your Request code?

[sharath mateti]

       
<sid>299254424</sid>

       
<creatorHandle>cnt:4290BAFC12A95141A974E8DF5292865F</creatorHandle>

       
<attrVals>

          
<!--1 or more repetitions:-->

          
<string>requestor</string>

          
<string>cnt:4290BAFC12A95141A974E8DF5292865F</string>

          
<string>affected_contact</string>

          
<string>cnt:4290BAFC12A95141A974E8DF5292865F</string>

          
<string>description</string>

          
<string>sharath</string>

          
<string>category</string>

          
<string>EMRG</string>

          
<string>group</string>

          
<string>cnt:22C9FE761564974DA0A8A3E802ED7619</string>

 

       
</attrVals>

[buian01]

Your Category value needs to be the handle(persid) of the Change Category instead of the symbol.

[sharath mateti]

The category is not actually the symbol but the Code of my category. And either I give code or perid , both the ways the ticket is getting created with that error message

[Sivuyile]

Hi, Can you show us your fetch attribute list, as per the unicenter service desk web service user guide this error code indicates that the is an error with your fecth attribute list, hence the ticket gets created and then you get that error code, also post your error message.

 

<ErrorCode>1001</ErrorCode>

<ErrorMessage> Error on fetch with attribute list: bha bha bha</ErrorMessage>

[sharath mateti]

Hi,

 

I have placed my complete call..

 

 

thanks,

sharath

[sharath mateti]

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/"
xmlns:ser="http://www.ca.com/UnicenterServicePlus/ServiceDesk">

   <soapenv:Header/>

   <soapenv:Body>

      <ser:createChangeOrder>

       
<sid>299254424</sid>

       
<creatorHandle>cnt:4290BAFC12A95141A974E8DF5292865F</creatorHandle>

       
<attrVals>

          
<!--1 or more repetitions:-->

          
<string>requestor</string>

          
<string>cnt:4290BAFC12A95141A974E8DF5292865F</string>

          
<string>affected_contact</string>

          
<string>cnt:4290BAFC12A95141A974E8DF5292865F</string>

          
<string>description</string>

          
<string>sharath</string>

          
<string>category</string>

          
<string>EMRG</string>

          
<string>group</string>

          
<string>cnt:22C9FE761564974DA0A8A3E802ED7619</string>

 

       
</attrVals>

       
<propertyValues>

          
<!--1 or more repetitions:-->

          
<string></string>

       
</propertyValues>

       
<template></template>

       
<attributes>

          
<!--1 or more repetitions:-->

          
<string></string>

       
</attributes>

       
<newChangeHandle></newChangeHandle>

       
<newChangeNumber></newChangeNumber>

    
</ser:createChangeOrder>

   </soapenv:Body>

</soapenv:Envelope>

[Sivuyile]

Hi, please try removing the empty string attribute, so your attributes should look like this see code below, let me know if this helps, try running your SOAP again, it work now.

<attributes>

          
<!--1 or more repetitions:-->

                 
</attributes>

[buian01]

The value for your Category needs to be in the format of chgcat:?????, which is the persid of the category, instead of "EMRG".

[sharath mateti]

Hi,

 

As said, their is no difference even its chgcat:persid. Change order will get created but we have the same error response

[AMoncure]

Hi Sharath - Did Andy's response help answer your question? If so please mark it as Correct Answer. Thanks!

[buian01]

Try using the following for your Attributes. I have seen issues when you do not specify attributes to return.

 

<attributes>

<string>id</string>    
</attributes>

[Kyle_R]

Hi sharath,

 

FYI, I've updated the thread title and the tags for clarity.

 

Thanks, Kyle_R.

Mod.