i have quick question. We are planning update our SDM 12.9 to 14.1.03 (Only CA SDM + JasperReports). What is the best practices for installing cumulative patches?
Once you upgrade to 14.1, you only need to install the 14.1.03 cumulative patch. Also note, if you plan to use xFlow be sure to install the 14.1.03.1 patch after the cumulative.
You should review CAs documentation for more detail.
Implementing CA Service Management 14.1.03 - CA Service Management - 14.1 - CA Technologies Documentation