I am used to adding workflows on a change category, however I would like to add workflows on a request category and am currently struggling.
On the request/incident/problem category, at the bottom I see workflow. To test this out I added one workflow.
Now I create an incident using the category that was edited above.
I would expect to see workflows attached to below incident I created. However, I am not seeing anything?
Am I looking in the wrong place? Or is there perhaps something in Options Manager that I need to install?
If I recall you need to apply a specific patch for classic workflow to work correctly on request Area.
If someone recall the correct one please add or searching here must gove you some result.
The code changes to allow Classic workflow was part of CUM#1 already. So if you have CUM#1 or later the functionality should work.
If for some reason this is not working for you, log a support case for further analysis and\or troubleshooting.
Thanks for the help.
Removing our mods and pointing detail_cr to the OOTB detail_cr fixed the problem.
So the issue is on our side and it is not a CA issue.