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Events in Close Activity Notification

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  • 1.  Events in Close Activity Notification

    Posted 10-11-2016 04:52 PM

    Hi, I tried to execute a PAM process in Service Desk when a case is Closed or Canceled. I followed this tutorial "Knowledge Base Articles" and I can execute the event in update status notification but in the close the event is not added. I need it because i need to check the status of the ticket and take actions in PAM.

     

    Service Desk 14.1 is the version.

     

    Thanks



  • 2.  Re: Events in Close Activity Notification
    Best Answer

    Broadcom Employee
    Posted 10-11-2016 06:27 PM

    Do you have the following in the NX.ENV file on all CA SDM servers:

     

    @NX_TRIGGER_EVENTS_ON_CLOSE=yes



  • 3.  Re: Events in Close Activity Notification

    Posted 10-12-2016 09:07 AM

    Hi, Thanks for the answer, and my answer is Not, I added it and it Works! now the event on Close activity notifications is triggered. But i have a question, this variable affects another functionality



  • 4.  Re: Events in Close Activity Notification

    Broadcom Employee
    Posted 10-12-2016 10:43 AM

    The @NX_TRIGGER_EVENTS_ON_CLOSE variable will allow events to fire on closed CA SDM tickets.

     

    It should not effect any other CA SDM functionality.