CA Service Management

Expand all | Collapse all

Propagate SC attributes to SDM category properties

  • 1.  Propagate SC attributes to SDM category properties

    Posted 09-07-2016 07:21 AM

    Hi all,

     

    I'm trying to propagate from Service Catalog to SDM some attributes that in SDM are properties of a specific category.

     

    Example:

    SDM category: pcat:5103

    SDM cat property: prop0

    SC attribute: ca_sdm_attr_prop0 -> does not work out

     

    SC requests are propagated to SDM using "com.ca.usm.ruleEngine.action.sdm.CreateIncidentAction".

     

    Any ideas?

     

    Best regards,

    Sutot



  • 2.  Re: Propagate SC attributes to SDM category properties

    Broadcom Employee
    Posted 09-08-2016 10:21 AM

    Hi Sutot.

     

    Could this be of help for you?

    http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec1292025.aspx

     

    Thanks and kind regards, Louis van Amelsfort.



  • 3.  Re: Propagate SC attributes to SDM category properties

    Posted 09-08-2016 11:13 AM

    Hi Louis,

     

    thank you for your answer.

     

    Fortunately I don't need to create Request Area properties automatically, I have only to populate them from Service Catalog.

     

    Maybe I found a solution, but I have to test it: to propagate a SC field to SDM Request Area property the field name in Catalog should be "ca_sdm_prop_0".

     

    A useful link about this argument: sending properties by uss 

     

    Best regards,

    Sutot



  • 4.  Re: Propagate SC attributes to SDM category properties

    Posted 09-08-2016 11:42 AM

    You are correct, the _id of the Catalog form field needs to be in the following format:

     

    ca_sdm_prop_<sequence number of the associated property in SDM>