Hi every one,
Our customer has an issue with the worfkflow task´s on incident/request and problem. When they change the ticket category.
They created a request whit the category "A", this category has 5 workflow tasks. The workflow tasks have been associated correctly on the new request. Then they changed the category, for example B and these new category has the same 5 workflow task, but the request now has 10 workflow tasks, 5 from the old category and others 5 the new category.
Summary, the workflow task are duplicate on the request.
Any idea that can help me?
Note: the keep_tasks are not installed
Thank you, Wicner Chacón
The version is SDM 14.01 whit the cum 1 and 2, the lenguaje is spanish
The issue was resolved whit the patch T6D3045