Clarity Service Management

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load - Bulk load service types

  • 1.  load - Bulk load service types

    Posted 02-23-2017 01:10 PM

    Hi Community,

    has anyone tried to create bulk sla events and SLA records using pdm load utility?

    any help on creating SLA's using bulk load or any other fast model ?

    Thank you,

    Regards,

    Venkat



  • 2.  Re: load - Bulk load service types

    Posted 02-23-2017 02:16 PM

    Hi Venkat, unfortunately that is not something we can support from our side.  Now there may be some folks that have gotten this to work and may be willing to share their info with you out here on the communities.  Just please keep in mind that CA Support cannot assist with, or troubleshoot any issues related to SLAs or Events when they are loaded in bulk outside of the web interface as that has a risk of data corruption and dangling references.

    Thanks,

    Jon I.