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Everything you wanted to know about Auto-close, in Service Desk

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  • 1.  Everything you wanted to know about Auto-close, in Service Desk

    Posted 02-14-2017 01:20 AM

    Hello Everyone,

     

    I've just posted a comprehensive document on the CA Service Desk Manager "Auto-close" functionality here:

     

    Understanding, Configuring and Troubleshooting CA Service Desk Manager “Auto-close” Functionality

     

    Okay, it might not be everything that you wanted to know about Auto-close - but I hope it comes close! 

     

    Auto-close in a nutshell: Automate closure of tickets based on the number of hours they have been in a Resolved type Status. This document will be particularly useful for sites that span timezones.

     

     

    Thanks, Kyle_R.



  • 2.  Re: Everything you wanted to know about Auto-close, in Service Desk

    Posted 02-14-2017 02:10 AM

    Thanks for sharing this with the community Kyle!

    Everything you wanted to know about Auto-close, in Service Desk 



  • 3.  Re: Everything you wanted to know about Auto-close, in Service Desk

    Posted 08-30-2018 12:43 AM

    I've revised this document, and added two new small sections:

    • Timezone Setup and Daylight Savings Time
    • How to extract and read Auto-close entries from the Animator table

     

    Understanding, Configuring and Troubleshooting Auto-close 

     

    Thanks, Kyle_R.



  • 4.  RE: Re: Everything you wanted to know about Auto-close, in Service Desk

    Posted 12-02-2019 08:59 AM
    Hi Kyle,

    Are you still in possession of the pdf document referenced in this KB article?

    https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=9982




    ------------------------------
    Kind Regards,
    Brian
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  • 5.  RE: Re: Everything you wanted to know about Auto-close, in Service Desk

     
    Posted 02-02-2020 05:36 PM
    Hi Brian,

    Sorry - just saw this. 

    Yes. Contact me via email if you need to discuss.

    Thanks, Kyle_R.


  • 6.  RE: Re: Everything you wanted to know about Auto-close, in Service Desk
    Best Answer

    Posted 02-03-2020 05:22 AM
      |   view attached
    The PDF document is attached in ZIP file in the KB. Is it not?
    Or is there any other PDF file that you want to find?

    I'll attach it here for everyone.

    ------------------------------
    Alen Sinanovic
    Senior System Engineer Specialist
    Sedam IT d.o.o.
    Croatia
    ------------------------------



  • 7.  RE: Re: Everything you wanted to know about Auto-close, in Service Desk

    Posted 02-04-2020 02:55 AM
    Thx Alen :-)

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    Kind Regards,
    Brian
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