I've just posted a comprehensive document on the CA Service Desk Manager "Auto-close" functionality here:
Understanding, Configuring and Troubleshooting CA Service Desk Manager “Auto-close” Functionality
Okay, it might not be everything that you wanted to know about Auto-close - but I hope it comes close!
Auto-close in a nutshell: Automate closure of tickets based on the number of hours they have been in a Resolved type Status. This document will be particularly useful for sites that span timezones.
Thanks for sharing this with the community Kyle!
Everything you wanted to know about Auto-close, in Service Desk
I've revised this document, and added two new small sections:
Understanding, Configuring and Troubleshooting Auto-close